Shipping policy

Shipping & Handling:

Standard lead times is 7 to 10 Days unless otherwise specified on the product detail page.
Pure Salt Interiors orders will include shipping fees that will be added to your order total.
In stock items will be shipped via USPS or UPS with few exceptions.
Please note that the restocked dates are estimates and subject to change. We will be sure to notify you if there is an extended restocked date. You will be charged upon check-out for all items.

Lead Times:

Our third party carrier estimates a 21 business day transit time from time of pickup.
Production and shipping lead times vary depending on the product. Please visit individual product description pages to view estimated lead times.

Drop Ship Items:

All drop ship items are final sale and non-returnable unless defective.
If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop this items have longer production and shipping lead times.

Made to Order Items:

Made to Order items will ship together after production is completed. Shipping timelines for Made to Order items can vary depending on the customer’s location and the size of the product being shipped.

Furniture Shipping:

Pure Salt Interiors furniture is shipped through a third party freight carrier.
When your furniture is ready for delivery, our carrier will contact you to schedule a delivery date. Your furniture will be brought into the room of your choice, so please make sure that the area is clear. We make every effort to offer white glove delivery; however, it is not a guarantee. If you do not have white glover service, the freight carrier is not responsible for assembly or trash removal.
Please note that items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you. Pure Salt Interiors adheres to a policy of not holding items beyond 7 business days if a delivery has not been scheduled. After this period, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee.

White Glove Shipping:

If a customer rejects the white glove delivery service at the time of delivery, it is the sole responsibility of the customer to make sure the products in the box are in perfect condition.

International Orders:

For questions on international orders, please email Shoppe@puresaltinteriors.com
Pure Salt Interiors will not be held responsible if international orders are lost or stolen.

Theft Policy:

Pure Salt Interiors does not cover instances of theft.
When tracking numbers say the package has been delivered, we assume it to be true. Pure Salt Interiors is not responsible for instances of theft.

Expedited Orders:

Shipping & Product Damage:

In the unfortunate event your order arrives damaged, please reach out to shoppe@puresaltinteriors.com to file a claim within 24 hours of delivery with the following:

Claims will be responded to within 3-5 business days. Most products shipped are eligible to be replaced. Pure Salt cannot guarantee replacements on damaged merchandise reported after 24 hours of receipt.
For furniture damages found during the time of a White Glove Delivery service, Pure Salt advises the receiver to take the following steps:

Notate damage on our third-party carrier’s proof-of-delivery paperwork prior to signing
Take clear photos of the damage and email to shoppe@puresaltinteriors.com within 24 hours of attempted delivery

It is the receiver’s responsibility to ensure furniture is in perfect condition before signing paperwork and allowing the driver to leave.
Pure Salt cannot guarantee repairs, returns, exchanges, or refunds on furniture that is accepted and signed for or is reported after 24 hours. Additionally, it is the customer’s responsibility to pay any shipping or restocking fees that may incur. Occasional exceptions are made on a case by case basis. Pure Salt reserves the right to repair as they see fit. Pure Salt does not cover furniture damages cause by normal wear and tear.

Payments:

Yes, we’ve partnered with ShopPay Affirm so you can pay for your purchase with 4 easy installments. Just select Shop Pay Installments by Affirm.on the billing page of checkout to complete your purchase through their services. Orders must be between $50-$1000 to qualify for the Shop Pay Installments by Affirm.